The Secrets To Scaling in The Age of AI

The Secrets To Scaling in The Age of AI

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The Secrets To Scaling in The Age of AI
The Secrets To Scaling in The Age of AI
SaaStr 262: Box's Jon Herstein on How Customer Success Teams Should Structure, Schedule and Execute on Customer Check Ins, Why Delight is Important But Insufficient & Why Customer Success Is Not Responsible For Upsell

SaaStr 262: Box's Jon Herstein on How…

Jason M. Lemkin 🦄
Sep 2, 2019

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The Secrets To Scaling in The Age of AI
The Secrets To Scaling in The Age of AI
SaaStr 262: Box's Jon Herstein on How Customer Success Teams Should Structure, Schedule and Execute on Customer Check Ins, Why Delight is Important But Insufficient & Why Customer Success Is Not Responsible For Upsell

Jon Herstein is the Chief Customer Officer at Box, the company that provides one platform for secure content management, workflow and collaboration.

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