The Day in SaaS 07.04.21: Coinbase's New Weapon; Is Ransomware Tax Deductable?; Okta's CEO Focuses on Employee Burnout
Coinbase Has Hired an Army of Support Staff to Keep Customers Happy - Decrypt. What’s the #1 secret to differentiating yourself versus the competition? And driving up NPS and repeat business? Better support. And Coinbase has 5x’d its support staff since January alone.
Are cryptocurrency ransom payments tax deductible?. Ransomware gets even worse. Paying off a ransom via crytocurrency may even be taxable!
Okta's CEO is so concerned about burnout that he told employees to email him their vacation plans. 16 months of forced remote work have added to existing work-life balance struggles. CEO Todd McKinnon decided to do something about it.
Coupa: I'm Finally Nibbling On This Stock (NASDAQ:COUP). Coupa is the quiet market leader in a $50B+ market. And it has significant network effects.
Revolut in Talks With SoftBank for Investment at $30B+ Valuation: Report - CoinDesk. On the heels of Robinhood and Chime, Europe-first Revolut looks to raise at a stunning $30B.
Eating My Own SaaStr Dogfood: Why I Invested in a Start-up With a Seeming 50+ Competitors. A look back at my very first investment, that took 7 years to become a unicorn. Yesterday it turned 11.
Robinhood Leaders Cut Their Salaries 90% and Became Billionaires. Trading a little salary for more stock can be a huge boost for founders.
A New Wave Of Ransomware Attacks Has Been Sparked By An Attack On Tech Provider Kaseya. On July 2, the business issued a security advisory urging its customers to immediately shut down versions of VSA running on their own servers. It also suspended its own cloud-based VSA service.
