Gillian oversees Talkdesk's Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. In this session Gillian will walk you through how to build a high performing CSM Team.
Missed the session? Here’s what Gillian talks about:
How to build a CSM team
Avoiding the mistake of over defining the candidate profile
How to divide responsibilities across roles
If you would like to find out more about the show and the guests presented, you can follow us on Twitter here:
Share this post